Frequently Asked Questions

Got questions about your Fantasy Bookly subscription? Find answers about billing, shipping, signed books, and how to manage your membership.

Collapsible content

I just placed my order, when can I expect my first box?

If you placed your order before the 6th of the ship-out month (January, April, July, or October), you’ll receive that quarter’s box.

If your order was placed on or after the 6th, your first box will ship with the next quarter.

For example: If you order on July 5th, you’ll receive the July box.

If you order on July 6th, your first box will be the October box.

If you have any questions or want to change your billing date, please reach out to us at hello@fantasybookly.com

How do I update my shipping address or payment method?

Go to "Manage Subscription" from your account and edit your delivery details or payment info.

Can I change the subscription tier or frequency?

You can edit your subscription product, skip orders, or change your box size at any time through your portal.

I can’t find the subscription portal - help!

Contact us here and we’ll send you your personal link!

Do you ship internationally?

Yes! We now ship to 6 international countries: Singapore, Germany, Ireland, Netherlands, Australia, New Zealand, United Kingdom, and Canada.

We plan to expand to more countries soon; join our email list or follow us on Instagram to be the first to know!

Will I have to pay duties or customs fees?

Nope! We collect all duties and taxes at checkout through Shopify, so you won’t get hit with surprise fees when your package arrives. That’s part of our commitment to a stress-free shipping experience.

How much does international shipping cost?

We currently charge a flat rate of $25 USD for all international orders. This includes tracking and duties paid up front.

How long does international delivery take?

International orders typically arrive in 6–12 business days after your box ships, depending on your country. We’ll send tracking info as soon as your box is on the way!

How do you choose your books?

I (Sarah) personally read and hand-select every book. Only the stories I absolutely love and can’t put down make it into the box.

How do I skip a box?

Log into your account and click "Manage Subscription." From there, select "Skip next order."

Can I cancel anytime?

Yes! Just head to your account, click "Manage Subscription," and choose "Cancel."

Are your books special editions?

While we can’t offer full special editions due to volume requirements, Tier 2 and 3 subscribers receive exclusive book art approved by both the author and publisher.

Are all your books signed?

I work closely with publishers and authors to include signed copies whenever possible. Most recent boxes include 2–3 signed books.

How often am I billed?

Fantasy Bookly is a quarterly subscription. You’re billed once every three months.

When are boxes shipped?

Boxes ship within 4–6 weeks after the quarterly cutoff (January 5, April 5, July 5, or October 5).

Can I pause or cancel my subscription?

Yes! You can manage your membership anytime by logging into your account here.

Do you accept returns?

We don’t accept returns, but if something arrives damaged or missing, reach out! I’ll always do my best to make it right.